Frequently Asked Questions

Mystery boxes contain random prizes of different values. You choose a box tier (Starter, Premium, or Ultimate), make payment, and watch your box being opened LIVE. Every box is guaranteed to contain a prize worth more than what you paid. The excitement comes from not knowing which prize you'll get until the unboxing!

Yes! 100% authentic and brand new products. We source all our prizes directly from authorized distributors and brands. Every product comes with original packaging, warranty cards, and authenticity certificates. We never sell fake or refurbished items.

Every box tier has different prize pools. Higher-value boxes (Premium and Ultimate) have better chances of winning expensive items like iPhones, laptops, and gaming consoles. All probabilities are clearly mentioned on each box page. Remember, EVERY box contains a guaranteed prize worth more than the box price!

All shipping is FREE across India! After your live unboxing, we pack your prize securely and ship it within 24-48 hours. You'll receive tracking details via email and SMS. Delivery typically takes 5-7 business days depending on your location. We use trusted courier partners for safe delivery.

We stand behind our promise of value! While mystery boxes are non-refundable by nature (that's what makes them exciting!), we guarantee that every prize is worth more than the box price. If you receive a damaged item or there's a shipping issue, our support team will resolve it immediately. Customer satisfaction is our #1 priority.

No! Mystery Box India is NOT gambling. Unlike gambling where you might lose money, EVERY box is guaranteed to contain a physical product worth more than what you paid. It's a guaranteed product purchase with the excitement of surprise. This is completely legal and compliant with Indian laws.

We accept all major payment methods: UPI (Google Pay, PhonePe, Paytm), Credit/Debit Cards (Visa, Mastercard, Rupay, Amex), Net Banking from 50+ banks, and popular digital wallets. We also offer EMI options for Ultimate Boxes. All transactions are 100% secure and encrypted.

Absolutely! There's no limit on how many boxes you can purchase. Many of our customers buy multiple boxes to increase their chances of winning bigger prizes. We also offer special discounts and combo deals for bulk purchases. Check our Shop page for current offers!

After your live unboxing, we process and ship your prize within 24-48 hours. Standard delivery takes 5-7 business days across India. You'll receive real-time tracking updates via email and SMS. For metro cities, delivery is usually faster (3-4 days).

After purchasing a box, you'll receive a unique link and scheduled time for your live unboxing. You can watch it on our website or mobile app. The unboxing is streamed live via video, and you'll see exactly what prize you've won in real-time. All unboxings are also recorded and saved to your account for verification.